Frequently Asked Questions

Miller Gadgets offers delivery worldwide. Delivery availability, courier method, cost and any destination restrictions are confirmed before payment and dispatch. International orders may also be subject to customs, duties, taxes and local import rules.

Delivery cost depends on the customer’s location, distance and delivery method.

The delivery fee will be confirmed before the order is dispatched.

Deliveries within Lagos and Ogun State are normally completed within a few hours and should take no longer than 24 hours under normal circumstances. Deliveries to other parts of Nigeria may take longer. International delivery time varies by destination, courier, customs and local import procedures; the estimated delivery window will be confirmed before dispatch.

No. Miller Gadgets does not normally operate or deliver on Sundays.

Usually not.

Check our official social-media pages for updates because limited operating hours may occasionally be announced.

You may select a preferred delivery day and general period, such as morning, afternoon or evening.

We cannot always guarantee an exact delivery time.

Yes. Tell the delivery representative to wait while you confirm that:

* The package belongs to you
* The correct product was delivered
* The visible condition matches your order
* The basic contents are complete

Complete the inspection promptly and avoid unnecessary delays to the rider.

Where the order was handled by our approved delivery service, Miller Gadgets will arrange a replacement first.

If a suitable replacement cannot be provided within 24 hours, a refund will be issued.

A discount or free delivery on a future purchase may also be offered as an optional goodwill gesture.

Miller Gadgets is responsible for orders handled through our approved delivery service until delivery is completed.

Where the customer independently arranges another rider or delivery company, Miller Gadgets is not responsible for loss, delay or damage caused by that provider.

Yes. No Miller Gadgets delivery fee will be charged where the customer independently arranges a rider.

The customer accepts responsibility for the selected delivery provider.

Yes. We must first confirm directly with the customer that the person has been authorised to collect the order.

We may ask the customer to describe the person or provide other confirmation.

The customer must confirm the collection directly with us.

Additional identification or proof of payment may be requested where necessary.

Our delivery representative will contact Miller Gadgets while we also try to reach you.

After approximately 20 minutes without a response, the rider may leave. We may send confirmation that the rider reached the location, and delivery will be rescheduled for later that day or within the next 24 hours.

Additional delivery charges may apply where another trip is required.

Yes. Contact us before the order reaches the new destination.

An additional fee may apply if the new address is outside the area of the original delivery location.

The item will be returned to our office.

The customer may then be required to visit the office to collect it. Additional delivery arrangements may attract another fee.

Yes. Customers can collect and inspect their orders at our office.

You can place an order through the Miller Gadgets website, our official WhatsApp account, our official social-media pages, by telephone or by visiting our office.

Always confirm that you are communicating with an official Miller Gadgets account before making payment.

Contact us through our official WhatsApp account or another verified Miller Gadgets platform before making payment.

Some products, especially limited deals, may sell out quickly.

Yes, particularly when it is a limited deal.

If your selected product becomes unavailable, we will recommend the closest available alternative that meets your requirements and budget.

Yes. Think Gadgets, Think Miller.

Send us the name or details of the gadget you need, and we will confirm whether we can source it.

Yes. We can help source specific phones, laptops, consoles, accessories and other gadgets that may not currently be displayed on the website.

No. Prices displayed on the website are fixed.

Wholesale, reseller and bulk-pricing enquiries are handled separately through WhatsApp.

No. Delivery is charged separately based on the customer’s location.

The product price includes the basic accessories stated in the listing or supplied with that product.

We currently accept:

* Bank transfers
* Cash payments at our office

All online payment details must be confirmed through our official WhatsApp account.

Yes. Customers visiting our office may pay cash.

You may complete the remaining payment on delivery, but at least 75% of the total order value must be paid before delivery is processed.

The outstanding balance must be completed according to the agreed delivery arrangement.

Instalment payments are not currently available as a standard payment option.

Any future instalment service will be announced through our official channels.

Only use payment details provided through our official WhatsApp account.

Do not transfer money to an account sent by an unverified profile or unofficial representative.

Contact your bank immediately and request assistance with the transaction.

Miller Gadgets cannot confirm or recover payments sent to an account that does not belong to the business.

Yes. Customers can receive an electronic receipt or a physical receipt.

We recommend electronic receipts because they are easier to preserve and retrieve when required.

Yes, provided the order has not already been processed and dispatched.

Any price difference caused by the change must be settled before the updated order is processed.

An order may be cancelled before it has been processed and dispatched.

Where a refund is approved, it will normally be processed within 48 hours.

Selected deal products can be reserved with a minimum deposit of 70%.

Every listed deal can qualify for reservation while it remains available.

A reserved product will be held for 48 hours.

The outstanding balance must be completed within that period.

Yes. If the balance is not completed within the 48-hour reservation period, an approved deposit refund will normally be processed within 24 hours.

Yes. Contact us directly with the products, quantities and delivery requirements.

Yes, but reseller and wholesale prices are not displayed publicly on the website.

Contact us on WhatsApp to discuss reseller or wholesale orders.

A Brand New device is unused and supplied in new condition.

Its seal status, activation status and included accessories will be stated where relevant.

An Open Box device is generally a new device whose packaging has been opened or whose activation has already started.

It has not been regularly used and should remain in new or near-new condition.

A UK Used device is a pre-owned device sourced from the United Kingdom.

It is tested before sale and graded according to its cosmetic condition.

An Excellent device is fully functional and has a near-new appearance, with little or no noticeable signs of previous use.

A Very Good device is fully functional and clean but may have light signs of previous use that do not affect performance.

A Good device is fully functional but may have more visible scratches, marks or signs of previous use.

Any major cosmetic issue will be disclosed before purchase.

The devices may have different:

* Physical conditions
* Storage capacities
* Colours
* Regional specifications
* Battery conditions
* Repair histories
* Included accessories

The product description will explain the important differences.

Not always. Some website images represent the product model rather than the exact available unit.

For pre-owned devices, we recommend requesting photos or videos of the exact unit before payment.

Yes. We strongly recommend requesting current photos or videos of a pre-owned device before completing your purchase.

Yes. Pre-owned devices undergo basic functional checks before sale.

Checks may include:

* Battery and charging
* Cameras
* Display and touchscreen
* Speakers and microphones
* Wi-Fi
* Bluetooth
* SIM and network connection
* Charging ports
* Buttons and general operation

Yes. Pre-owned devices are sold as original.

Any known restriction, replaced component or important condition will be disclosed in the product description.

Phones are normally sold unlocked.

Where a phone has a network or regional restriction, it will be clearly stated in the product description.

A Factory Unlocked phone can generally be used with supported networks without being permanently restricted to one carrier.

A Carrier Locked phone is restricted to a particular mobile network until it is officially unlocked.

Any carrier restriction will be disclosed before purchase.

A physical SIM is a removable card inserted into the phone to connect it to a mobile network.

An eSIM is a digital SIM activated on the device without inserting a physical SIM card.

Dual SIM means the device supports two mobile lines.

The exact combination may be two physical SIMs, one physical SIM and one eSIM, or two eSIMs, depending on the device and region.

Our regular pre-owned iPhones normally have at least 85% battery health.

Deal devices may have lower battery health, but this will be disclosed in the product description.

Not automatically.

Devices that have been repaired, refurbished or had parts replaced are normally listed as deals, and the relevant information will be disclosed.

Refurbished devices are not part of our general inventory.

Where one is available, it will be listed as a deal and its condition or repair history will be stated.

Yes. Known replaced parts or repairs will be stated in the product description.

Yes, subject to availability.

You can also contact us to confirm the colour and request photos of the available unit.

We will inform you and recommend the closest available alternative.

Depending on the situation, we may offer a discount or free delivery as a goodwill gesture.

Not every product includes its original box or accessories.

Products are supplied in Miller Gadgets packaging with the basic accessories stated below where applicable:

* Phones: compatible charger or charging accessory
* Laptops: compatible charger
* Consoles: power cable, HDMI cable and controller-charging cable where a controller is included

Always check the individual product description for the exact contents.

We repair phones, laptops, consoles and other gadgets where the fault is repairable.

We assess all types of faults.

After inspection, we will confirm whether the problem can be repaired and recommend the best solution.

You can request a repair through:

* The repair section of our website
* Our official WhatsApp account
* Our official social-media pages
* A visit to our office

General advice about the possible causes of a problem is free.

An in-depth diagnosis that requires a technician to physically inspect, open, test or troubleshoot the device is not free.

An in-depth diagnosis requires specialist time, experience, tools and diagnostic checks.

The fee also protects the technician’s work where a customer requests a diagnosis but decides to repair the device elsewhere.

The cost depends on the device and complexity of the fault.

The diagnosis fee will be communicated and approved before the detailed assessment begins.

Yes. The expected cost will be communicated before work starts.

Payment must be completed according to the approved repair arrangement before work commences.

Yes, where inspection reveals a more complex issue or additional fault.

No additional work will be carried out without communicating the updated cost to the customer.

A general paid repair is normally completed within 48 hours.

Complicated repairs or unavailable parts may cause delays, which will be communicated.

Depending on the device and availability, customers may choose between:

* Original parts
* OEM-quality parts
* Compatible third-party parts

We will explain the available options and recommend the most suitable repair.

Yes. The customer will be told what type and quality of replacement part they are paying for.

Yes. Repairs generally include a minimum seven-day workmanship warranty covering the specific repair completed.

The exact warranty terms will be stated when the repair is delivered.

Motherboard repairs are complex and fragile.

If a successful motherboard repair later fails, the device will be inspected again. Free repair or assistance is not automatically guaranteed and will depend on the cause of the new fault.

The customer will not pay the full repair charge.

However, an agreed diagnosis or repair-attempt fee may apply to cover the technician’s time and work.

The device will be returned to the customer.

The customer will not pay the full repair charge, although an approved diagnosis fee may still apply.

Yes. Customers may supply their own parts, but the normal labour or installation fee will still apply.

Miller Gadgets cannot provide the same part warranty for a component supplied by the customer.

No. Devices must be brought or sent to Miller Gadgets for repair.

Yes. Back up important photos, videos, contacts, documents and authentication information before submitting your device.

We will handle your device and information carefully and make reasonable efforts to preserve your files.

Some faults, software repairs or diagnostic procedures may require a reset. Where possible, the customer will be informed before the device is wiped.

Do not send your Apple ID, Google, Samsung, email, banking or social-media passwords.

Where access is required, we may guide you to unlock the device, disable a security feature or activate a supported repair mode.

We will communicate all underlying issues discovered during inspection.

Miller Gadgets is responsible where our work directly causes additional damage. We are not responsible for unrelated existing faults that were not caused by our repair.

Customers should collect completed devices promptly.

Storage charges may begin where a device remains unpaid or uncollected for more than 30 days after the customer has been notified.

The device may be handled under Miller Gadgets’ abandoned-device policy.

We will make reasonable efforts to contact the customer before any final action is taken.

With Trade-In, your current device is exchanged toward another device.

With Sell to Us, Miller Gadgets buys your device and pays you without requiring you to purchase another product.

Yes. Submit the device through the Sell to Us page or contact us directly.

We buy gadgets that have an active resale market and can be safely assessed and resold.

Yes, where we believe the device can reasonably be repaired or recovered.

No. The original box is not compulsory.

Yes. Proof of ownership and valid identification are required.

A purchase receipt is preferred and may be compulsory for certain restricted or locked devices.

Payment can be made through:

* Bank transfer
* Cash

Payment is normally completed immediately after inspection, final acceptance and completion of the required ownership checks.

Yes, provided the actual owner is aware and we can verify their consent and ownership.

Yes. You may reject the offer before the sale has been completed.

For devices sent to our office, return-delivery arrangements should be agreed before the device is dispatched.

No. Once Miller Gadgets has completed payment and taken ownership of the device, the sale is final.

Any exceptional reversal must be approved by Miller Gadgets.

WhatsApp allows us to confirm availability and verify the exact model, specification, condition, accessories, delivery information and payment instructions before completing the order.

Yes. Customers do not need to create a website account.

You may begin an order through our website, official social-media pages, telephone or office.

Online payment instructions are currently confirmed through our official WhatsApp account.

We do not recommend removing the generated product details because they help us identify your exact selection.

You may add a message explaining any requested change.

No. Miller Gadgets does not store customers’ card information, banking passwords or account login details.

We only request information reasonably needed to process an order, delivery, warranty claim, repair, trade-in or sale.

Never send us your banking password, email password, Apple ID password, Google password or social-media password.

Miller Gadgets is normally open from **11:00 a.m. to 6:00 p.m.**

Yes. Customers may visit during normal opening hours without an appointment.

Our support email is **millergadgets@gmail.com**. For urgent product availability, order confirmation, trade-in or repair requests, WhatsApp remains the fastest contact method.

**18 Simbiat Abiola Way, Medical Road, Ikeja, Lagos.**

[Open Miller Gadgets on Google Maps](https://maps.app.goo.gl/dkuAWcEFGusS1YWm7?g_st=ic)

There is no dedicated Miller Gadgets parking area.

Customers may find an appropriate parking space around the office.

We normally respond within a few minutes during business hours.

Response times may be longer during busy periods or outside operating hours.

Use the social-media links displayed on the Miller Gadgets website or official Linktree page.

Do not trust accounts that use different links, contact details or payment information.

Report the account on the relevant platform and notify Miller Gadgets immediately through an official contact channel.

Yes. Miller Gadgets provides ongoing gadget and technical support to customers and non-customers, even after a product warranty has expired.

A trade-in allows you to exchange your current device and use its assessed value toward another device from Miller Gadgets.

You pay any difference between the accepted trade-in value and the new product.

We accept different types of gadgets with resale value.

If your product is not listed in the website trade-in tool, contact us directly for an assessment.

Yes. Damaged devices may be accepted, but the damage will affect the final value.

Yes. The cost and effect of the damaged screen will be considered during valuation.

Yes. The repair history and quality of the replacement parts will affect the final offer.

It may be assessed, but proof of ownership will be required.

All personal account locks must be removed before the transaction is completed.

No. A box or charger is not compulsory for trade-in.

Their availability may still influence the final value.

Yes. Valid identification and proof that the device belongs to you are required before the transaction is completed.

A purchase receipt is preferred where available.

No. The device must belong to the person completing the trade-in.

Yes. Contact us directly where the website does not allow you to submit all the devices together.

The website uses the information you provide to generate a quick preliminary estimate.

Afterward, you will be asked to send clear photos and videos through WhatsApp.

No. The online amount is only an estimate.

The final offer depends on the actual specification, physical condition, functionality and market value of the device.

Yes. The final offer may be higher or lower than the website estimate.

Any adjustment will be explained before you complete the transaction.

The inspection normally takes up to three hours after the device reaches our office.

Yes. You may reject the offer and collect your device before completing the transaction.

You will not receive the replacement device until the full trade-in transaction has been completed.

Yes, but you may still need to pay a difference.

Your existing device may be older or in a lower condition than the cleaner replacement unit.

Not necessarily before the initial inspection.

However, all account locks and ownership protections must be removed before the transaction is completed.

The device will be internally wiped and restored to factory settings.

It may then be assessed by our technicians for any required work before being approved for resale.

Customers must back up and transfer all important information before completing the trade-in.

A completed trade-in is final.

An exceptional reversal may only be approved by Miller Gadgets, and the customer may be required to cover reasonable delivery, processing, depreciation or other costs already incurred.

Yes. Use the Sell to Us service where you want to sell your device for cash without purchasing another product.

Yes. All pre-owned devices purchased from Miller Gadgets include a seven-day limited warranty.

The warranty begins immediately when the device is collected from or dispatched from our office.

Contact Miller Gadgets immediately and before the seven-day warranty expires.

Do not open the device, attempt a repair or take it to another technician before contacting us.

The warranty covers confirmed functional faults that:

* Occur during normal use
* Were not caused by the customer
* Are reported within seven days
* Are confirmed during inspection

The warranty does not cover:

* Accidental or physical damage
* Cracked or broken screens
* Impact or pressure damage
* Liquid or water damage
* Misuse or negligence
* Unauthorised repairs or modifications
* Damage caused by unsuitable accessories
* Change-of-mind returns
* Faults reported after the warranty expires

Yes, where inspection confirms that the problem is a genuine software fault and was not caused by unauthorised modification or misuse.

Yes, where inspection confirms an internal fault.

Damage caused by force, dirt, liquid, unsuitable cables or customer misuse is not covered.

These faults will be inspected.

They may be covered where an internal fault is confirmed and will not be covered where they result from physical damage, water damage, misuse or unauthorised repair.

Network faults will be inspected to determine whether the cause is internal, SIM-related, carrier-related or caused by physical or liquid damage.

Confirmed internal faults may be covered.

Overheating complaints will be inspected.

An internal battery, charging-system or motherboard fault may be covered. Overheating caused by excessive usage, unsuitable chargers, blocked ventilation, physical damage, liquid damage or misuse is not covered.

Battery and charging complaints will be inspected to determine their cause.

All regular pre-owned devices are sold with batteries in good working condition. Customers are encouraged to use a compatible, good-quality charger.

Cracked screens, pressure damage, impact damage and customer-caused touchscreen damage are not covered.

A screen or touch fault without visible physical damage will be inspected to determine whether it resulted from an internal fault.

Accessories are not covered by the seven-day pre-owned-device warranty unless a separate warranty was specifically stated at purchase.

You may be required to provide:

* The device
* Receipt, invoice or proof of purchase
* Miller Gadgets packaging
* Supplied accessories
* Photos or videos of the problem
* A description of how the problem started

Yes. Miller Gadgets must be able to validate the original transaction.

An electronic receipt or a transaction record verified by Miller Gadgets may be accepted.

The claim may still be assessed where the purchase can be validated.

However, the replacement value of missing packaging or accessories may be deducted from an approved refund or exchange. Each case will be assessed individually.

An initial assessment will normally be completed within 24 hours after the device reaches our office.

We will explain:

* The cause of the fault
* Whether it is covered
* Whether repair or replacement is required
* The recommended next step

Most covered cases are resolved within 48 hours after inspection.

Some cases may take longer because of part availability, the nature of the fault or replacement availability. Any delay will be communicated.

A device may be received on Saturday, but processing may not begin until the next working day because we do not operate on Sundays.

A covered device that cannot reasonably be repaired will be replaced.

We will communicate the situation clearly and recommend the most suitable next step based on the available stock and the specific case.

The available options may include waiting for a suitable replacement, accepting an equivalent model or colour, or upgrading by paying an agreed price difference. Any other resolution must be confirmed by Miller Gadgets before it applies.

Yes, but the available colour will be discussed with the customer first.

We will normally try to provide the customer’s preferred colour.

Yes. An approved replacement device receives a new seven-day limited warranty.

Yes. The customer may pay the applicable price difference after the available options have been agreed.

Yes. Where an eligible fault cannot be repaired and a suitable replacement cannot be provided, a refund may be issued.

For an eligible claim using our approved delivery service:

* Miller Gadgets covers or arranges transportation of the affected device back to our office.
* The customer covers delivery of the repaired or replacement device back to their location.

Contact us immediately and provide evidence of the issue.

The claim may still be processed even if the device physically reaches us after the seventh day, provided the fault was reported within the warranty period.

Yes. Opening, modifying or repairing the device through another technician during the warranty period cancels the Miller Gadgets warranty.

No. A properly supplied and functional device cannot be returned simply because the customer changed their mind or no longer likes it.

No. Customers should confirm the model, storage, colour, condition and specifications before completing payment.

Brand-new devices receive the applicable manufacturer’s warranty.

The duration depends on the brand, product and manufacturer. Miller Gadgets will help escalate a valid claim through the relevant manufacturer, supplier or service channel.

Yes. We continue to provide technical support and paid repair assistance after the warranty period.

Customers who purchased from Miller Gadgets receive a standard 7% repair discount for the first year after purchase. A larger discount may occasionally be offered to loyal or high-value customers.